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Customer Comments on our Products & Services
General Comments
"Everyone at AERO Specialties was easy to work with, and they were able to give me a price right away on fleet rentals. The equipment was in excellent condition and ready to start when it arrived at our facility. Our maintenance folks didn't have to worry about or wonder if they should put the items in service before giving them a complete going over. We were very pleased with the service and equipment."
--Larry R. Rich, Senior Buyer, ABX Air
"I've been purchasing ground support equipment from Matt for over five years. As a result of the outstanding customer service provided by Dianne, Jacqui, Bob, and yes, Matt too, AERO Specialties has become my preferred ground support equipment provider. AERO offers nothing but quality products, good pricing and one most important ingredient that is almost impossible to find these days: SERVICE AFTER THE SALE. Whether you are purchasing five new Eagle tractors or one set of wheel chocks, the level of customer service is unwavering. The quality and value of Eagle tractors, Hobart products, and the complete line of products AERO offers is excellent. AERO Specialties is committed to their customers."
--Oscar Flowers, Manager, Safety/Security & GSE, TAC Air
"Dear Matt, just a short note to say 'thanks' for the quality products, service and support provided by AERO Specialties. Your lav, water and cleaning carts continue to be a staple for our operations requiring this type of equipment. The work AERO Specialties has invested in the web site is a real plus. Once again, thanks. I look forward to continuing the relationship."
--J. Andrew Reeves, VP, Operations & Technical Services, Aircraft Service International Group
"Aero Specialties has been Million Air SLC's preferred equipment vendor for over 10 years, and they have done a lot of great things for us. Most recently, I contacted Matt Sheehan on a Friday afternoon during the Sundance Film Festival. I was faced with a huge issue: I was short of aircraft chocks with numerous aircraft arriving over the weekend. Matt quickly verified his chock inventory and contacted me 1 hour later to confirm that my order for 45 pairs would be delivered in Salt Lake City the next morning at 10:00 AM. Sure enough, they arrived when we needed them."
--Mike McCarty, FBO Manager, Million Air SLC
"Our Company has been purchasing parts and equipment from Matt Sheehan of
Aero Specialties for the past 12 years. We rely on Aero Specialties for
better pricing, quality product and great support and service."
--Mark Beasant, Vice President, Dryden Air Services
Regina, Saskatoon, Winnipeg and Dryden
"We are greatly increasing the amount of ground equipment available at our line stations as well as our Washington Dulles hub, as we prepare to create the largest low-fare hub in America, so the selection of Aero Specialties was an easy one for Independence Air. Every decision we are making is based on creating a faster, easier air travel experience for our customers, and that includes the decisions we make when we choose partners and vendors."
--Rick Polidoro, Director of GSE, Indpendence Air/Atlantic Coast Airlines
"AERO Specialties' after-sales service is excellent. We have purchased quite a few pieces of equipment from AERO over the last 10 years, and whenever we have had a problem they have fixed it right away. I wouldn't hesitate to recommend anyone for AERO's service."
--Mohamed (Moe) Rahman, Director of Maintenance, Piedmont Hawthorne Canada
"AERO Specialties is a great company to do business with, they stand behind
their product and provide outstanding service and support. They are always
ready to help on short notice, not to mention they are some of the nicest guys
in the GSE industry."
--Vicki Wolff, Purchasing, Horizon Air
"Hello.
I'm Kaori working for Noevir Aviation Co., Ltd. Japan.
Thank you for your assistance when we asked you to provide tow-bar and attachment
a few months ago. Your services was great and gave us quick response.
--Kaori Saito, Handling department., Japan, Noevir Aviation Co., Ltd.
Product: EAGLE Aircraft Tractors
"After operating our TT-12 for the past winter, we'd like to pass along our thanks for such an outstanding vehicle. Operating a G-IV in Ohio in the winter can be difficult. The TT-12 has made moving the fully loaded G-IV on ice and snow an easy and safe operation. We purchased this tug used, but when it arrived, it looked and ran like new, plus we still had warranty on it! We feel that no other tug can meet our needs. Again thank you."
--Bruce Campbell, Chief of Maintenance, Crown Equipment Corporation, New Knoxville, Ohio
"Our Eagle TT-12G works great in our challenging conditions, including constant snow and ice from November through April. We could not find another tug of equal size that could stand up to what this one does. This tug was originally intended as a short term fix, but after 2 years in service, we bought it!"
--Jay Murray, BGR Base Manager, American Airlines, Bangor, Maine
"Maintenance on the TT-8 has been one area we can depend on. Parts are readily accessible and down times are minimal, which really counts when you rely on this unit for any operation."
--Jerry Gerber, Manager, General Aviation, Signature Flight Support
"Aero Specialities is the best place to buy new Eagle tugs and rebuilt Tug MA30's that we have found."
--Art Normand, Director of Maintenance, ERA Aviation, Anchorage, Alaska
"The TT-8 at Bagram is a life saver and tough as hell. The tractor is working well, just wish we had it 10 years ago."
--Major George N. Christensen III, Comanding K Company, US Special Forces, 159th Aviation Regiment
Product: LC270-Insert Lavatory Service
"We purchased an LC270-Insert from AERO Specialties last fall for use in Anchorage, Alaska. We have now been using that unit for almost a year. According to the flow gauge, we have pumped 7,278 gallons of flush water through it. We have found this unit to be everything that it was sold to be plus a bit more." Click here to read the full testimonial.
--Robert Rieth, Anchorage Ground Operations Manager, Northern Air Aviation Services
Product: LC60-RJ Lavatory Service Cart
"I would just like to thank AERO Specialties for the use of the LC60-RJ Lav Cart. We used it for approximately five months without any problems. Please let them know how much we appreciated having it here."
--Susan Filchner, Station Manager ABE, Skywest Airlines
Product: LC60 Lavatory Service Cart
"The LC60 paid for itself in the first month we owned it. We couldn't have stayed in business without it: aircraft landed at our FBO because they knew we could service their lavatories, and before we had the LC60 they landed elsewhere. Being able to offer the quick lav service with the LC60 allowed us to service more aircraft than before, and allowed us to sell more fuel as a result. It's a great unit."
--James Hatsis, Oconee Air Service, Greensboro, Georgia
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